Privacy Policy
Effective Date: 5 August 2026
Type of Website: Boutique Nanny Agency
Website: www.bugsbycharlotte.com
Owner/Operator: Bugs By Charlotte
Location: Sydney, New South Wales, AustraliaContact:
charlotte@bugsbycharlotte.com
1. Purpose
Bugs By Charlotte ("we", "our", or "us") is committed to protecting your privacy and handling your personal information with care.The purpose of this Privacy Policy is to explain:What personal information we collect;How we collect and use your information;Who we may share your information with;How we protect your information;Your rights regarding your personal information; andOur use of cookies.This Privacy Policy applies to all visitors to our website, families seeking childcare services, and candidates applying for positions through Bugs By Charlotte.
2. Consent
By accessing or using our Site, submitting an enquiry, applying for a role, or engaging our services, you consent to the collection, use and storage of your personal information in accordance with this Privacy Policy.
3. Personal Information We Collect
We only collect information that is necessary to provide our services and operate our business.
Families
We may collect:Full nameEmail addressPhone numberResidential suburb or addressInformation about your family and childrenChildcare requirementsPreferred schedule and availabilityPayment and invoicing information, where applicable
Nannies and Candidates
We may collect:Full nameEmail addressPhone numberResume and employment historyQualifications and certificationsWorking With Children Check detailsPolice Check informationFirst Aid and CPR certificatesDriver's licence detailsReferencesVisa or work rights information, where applicableAvailability and childcare preferences
4. How We Collect Information
We may collect your information when you:Submit an enquiry through our website;Complete an application form;Contact us via email, phone or social media;Participate in interviews;Upload your resume or supporting documents; orRegister for our services.
5. How We Use Your Personal Information
We use your information only for purposes directly related to providing our services, including:Responding to enquiries;Matching families with suitable nannies, babysitters, au pairs or tutors;Processing applications and conducting recruitment;Verifying qualifications, references and eligibility to work;Arranging interviews and placements;Managing bookings and ongoing client relationships;Sending service updates or important communications; andMeeting our legal and regulatory obligations.We will never sell your personal information to third parties.
6. Who We Share Your Information With
Your information may be shared only where necessary.This may include:Members of the Bugs By Charlotte team who require access to perform their role;Families considering a nanny or candidate, with the candidate's permission;Candidates being considered for a family's position;Professional advisers such as accountants or legal advisers;Government authorities where required by law; orTrusted technology providers who securely support our business operations.We will never sell or rent your personal information.
7. How Long We Keep Your Information
We retain your personal information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, or enforce our agreements.When your information is no longer required, it will be securely deleted or permanently de-identified where appropriate.
8. How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.Your information is stored using secure systems with password protection and restricted access. Only authorised members of the Bugs By Charlotte team have access to personal information required to perform their duties.While we take all reasonable precautions, no method of electronic transmission or online storage can be guaranteed to be completely secure.
9. Children's Privacy
Our services are designed for parents and guardians.We do not knowingly collect personal information directly from children under the age of 16. If we become aware that information has been collected from a child without appropriate consent, we will delete it as soon as reasonably practicable.
10. Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information at any time.To make a request, please contact us using the details below.
11. Cookie Policy
Cookies are small files stored on your device that help improve your browsing experience.Our website may use cookies and website analytics to understand how visitors use our Site and to improve its performance.You can disable cookies through your browser settings at any time, although doing so may affect certain features of the Site.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.Any updates will be published on this page with a revised Effective Date. We encourage users to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the personal information we hold about you, please contact:
Privacy Officer
Bugs By Charlotte
Email: charlotte@bugsbycharlotte.com
Website: www.bugsbycharlotte.com