Frequently Asked Questions
Your questions, our answers
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We prioritise consistency. Your family will be matched with a dedicated nanny who becomes a familiar and trusted presence in your home. If additional support is ever needed, we arrange this thoughtfully to ensure continuity of care.
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Timelines vary depending on your needs, but we focus on thoughtful matching rather than rushing the process. In some cases, we can move quickly, while still ensuring the right fit for your family.
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Yes. We understand that family life evolves, and our nanny services are designed to adapt with you, whether that means ongoing care, shifting hours, or more flexible support.
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If your nanny is unwell or unavailable, we organise a suitable replacement to ensure your care continues seamlessly, with minimal disruption to your routine.
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Every Bugs By Charlotte nanny is carefully vetted and selected with intention. This includes background checks, relevant certifications, and a strong focus on both professionalism and warmth, ensuring your children are always in safe, capable hands.
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We typically require a minimum shift length to ensure consistency and fairness for both families and nannies. We’ll guide you through what works best based on your needs.
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Our nannies offer more than childcare. They support the rhythm of your home, from maintaining routines to assisting with child-related tasks, creating a calm, well-supported environment for your family.
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Yes. Communication is an important part of our service. Many families appreciate regular updates, giving you reassurance and a glimpse into your child’s day.
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We understand how important the right connection is. If something doesn’t feel aligned, we will support you in finding a more suitable match, ensuring the experience feels comfortable and right for your family.
Find a nanny in Sydney that
feels right for your family
Ready to Find Your Nanny?
Let us guide you through a more thoughtful approach to childcare.